Conditions for Exchange

• The product must be unused, unworn, unwashed, unaltered, and without any flaws. Products can be tried on to see if they fit and will still be considered unworn.
• The product must be intact with tags.
• An exchange request must be done within 3 days of the purchase.
• All items must be returned in original condition (including all receipt/invoice and packaging) with barcode tags attached.

What if I lose the money receipt/tags/barcode?

• We will consider it if you lose the money receipt or invoice for exchanges. In that case, you will need to provide the purchase contact number so we can check your purchase history.
• The exchange offer will no longer be valid anymore for any irreparable damage or bending of the tags or barcode.

Damages and issues:

• Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.

Exceptions / non-exchangable items:

• Unfortunately, we cannot accept exchange on sale items or gift cards.

To start an exchange, you can contact us via Whatsapp at 01301097282. Please note that returns will need to be sent to the relevant address of ESCAPE

You can always contact us for any quaries or questions via Whatsapp or call at 0130109728